Sep 27, 2022  
Mansfield University 2021-2022 Undergraduate Catalog 
Mansfield University 2021-2022 Undergraduate Catalog [Archived Catalog]

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Topics include the relationships between profitability and customer service, customer satisfaction and productivity; management of incoming supplies and services; scheduling of workers, material, and jobs within a facility; storage and delivery of products and services to customers; managing service capacity and wait times, and finally discussions of internal and external customer service. The course is designed to examine a firm as a complete business, operating within an integrated network of external suppliers, internal suppliers, internal customers, and external customers.

Prerequisites & Notes: 45 earned credits.

Credits: 3

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